How shipments are made:
Shipments are handled by 24h express courier.
Rules of our couriers:
The courier does not deliver on Saturdays, Sundays or on national holidays.
Always accurate and professional packaging:
Products are carefully packed in different ways depending on the size of the goods and the quality of the manufacturers' original packaging. For small or medium-sized items, packaging with protective bubble wrap is always provided to safeguard the contents and any shocks during transport.
Shipping Rates:
The shipping cost is € 5.50 throughout Italy. For heavier/voluminous packages the cost may vary to € 6.90.
The rates shown are not valid for the following locations :
Livigno, Campione d'italia, Inconvenient Locations, Venice Lagoon and Minor Islands.
You can contact us to find out more about the rates.
The shipping cost is €14.00 for France, Germany and Spain.
For other locations in Europe or Islands (e.g. Corsica and Menorca) you can contact us to learn more about rates.
Insured shipping:
Every shipment is insured and the service is completely free of charge.
Receipt of products:
Upon delivery of products, the customer is required to check:
-That the number of packages delivered corresponds to what is indicated in the order confirmation received by email.
-That the packaging is intact and not altered even in the closing tapes.
In case of tampering and / or breakage, the customer must immediately dispute the shipment and / or delivery by affixing the words "RESERVE TO CHECK GOODS" on the delivery document received by the courier or other operator.
The customer must subsequently report any damage within 7 days of receipt of the goods in the manner prescribed by the operator chosen for shipment and/or delivery.
In the event that the customer does not pick up within 5 working days the goods ordered and present in storage at the warehouses of the courier and / or Imperial Store due to the repeated inability to deliver to the address indicated by the customer at the time of the order, the same will be canceled and will be charged storage costs to be quantified from time to time.